Service|Contact Us

You are here: Home > FAQ

Pre-sale Questions
Q: Do you have a price list? I need your price list of all your products.
A: We do not have a price list for all our products. Because there are too many items to cover all prices on one list. And prices are always changing since the producing cost changes. If you want to check any price of our product, please contact us freely. We’ll offer you soon!
Q: The item I’m searching is not on your catalog, is there any solution?
A: We deal with over 10,000 items, our catalog doesn’t cover all products. And we are developing 100+ molds yearly, which means around 10 new products are created in our factory. So don’t go away, just send us your photo with detail specification, we’ll check for you.
Q: Can you provide samples? Are the samples free?
A: Yes, we are glad to provide samples. Normally, we provide 1-2 pcs sample freely for testing or quality checking. But you have to pay the shipping cost. If you require many items, or more qty for each item, we’ll charge samples.
Technical Support
Q: Can you make customized products? And customized packaging?
A: Yes. With over 10 years experiences in automotive aftermarket field, we have evolved into a secure Tier 1 and Tier 2 supplier to OEM/ODM. We have our own mold tooling open & design team, plastic injection equipment, stamping, assembling production line, QA department, all products undergo strict QC inspection. Once your product is assigned to our professional engineer, our responsible staff will response you quickly. Regarding customized packaging, there is no problem to make it. Please send us your artwork, we’ll check the extra cost if any.
Q: What do you need to make a harness?
A: Please tell us the wire thickness & length you require, our sales support would happy to work it out.
Quality Control
Q: What’s your process of quality control?
A: We have strict quality control during every production step. Especially, we invested heavily in the mold development, adopt state-of-the-art technology, to improve the mold be most precised. Which ensure our quality keep utmost good. It’s our policy to 100% inspect all products that leave our facility, we can guarantee with absolute certainty that the product is functionally 100% accurate before it leaves our facility.
Q: How many employees are dedicated to QC?
A: We currently have 5 dedicated QC and 1 QC manager on board at all times. Every single of them is subject to rigorous quality control focuses training.
Q: Do you have a guarantee for the products?
A: Yes, we guarantee our quality for one year.
Q: What’s the solution for customer complain.
A: According to KINKONG’s customer feedback and analysis, the most common problems customers face are:
1.Quantity or product type received did not match with quantity or type ordered.
2.Customer's production process resulted in connector defects.
3.Customer placed the wrong order or products.
In order to minimize the risks of the above 3 situations occurring, please review the drawings with specification carefully, and reconfirm the buying samples before placing order. Please be advised that the aforementioned situations, 2 and 3 are beyond control of KINKONG; therefore, KINKONG will not be responsible for the replacement or refund of the orders resulting from these two situations.

In the case of situation 1~
1.Please contact KINKONG immediately and send back the picture of defective products. (KINKONG will not be responsible for product replacement if feedback/complain is later than 3 months after shipping date.)
2.Please return the defective samples when the defective situation is unknown.
3.We will look into the source of the problem(s).
4.For mistakes caused by our QC, KINKONG will pay the freight charge(s), and submit the necessary quantities, free of charge, for defective/insufficient products.
Client Requirement
Q: What’s the delivery?
A: With over 8,000 connectors in stock, we could send stocked products within 3 working days. If your required products are out of stock, we’ll confirm delivery with you. Since we own in-house design and production equipment for quick, quality turn-around, from 10 to 10,000 pieces, production runs typically take days instead of weeks or months.
Q: What’s your payment? Can I pay RMB?
A: We accept TT (wire transfer), Western Union, Paypal. Sure, you can pay in RMB.
Q: Can I become an Agent/Distributor of KINKONG products?
A: Welcome! Please let us know your country/market firstly, we’ll check and discuss about this. If you require any other cooperation method, please contact us freely.
Q: Is there some benefit for VIP customers? How could we be a VIP customer?
A: Yes, for any old customers, once the Accumulated Order value reach to a certain amount, you have right to apply VIP discount from us. We’ll check for you. Of course, the more you purchase, the better discount you’ll get!
© 2015 Wenzhou Kinkong Auto Parts Co., Ltd. Privacy Policy Our Alibaba link

Kevin Yu Vicky Su